• planning and supervising bar, restaurant and function services
• planning, booking and supervising sporting, gaming and entertainment activities
• supervising security arrangements and property maintenance
• arranging member subscriptions
• observing liquor, gaming, health and other laws and regulations
• ensuring compliance with occupational health and safety regulations
• compiling and organising distribution of newsletters and other information to keep members informed of forthcoming events and facilities available
• assessing and reviewing member satisfaction and preferences
• liaising with community groups sponsored and assisted by the club
• selecting, training and supervising staff

Specialisations:

• Gaming Manager
• Nightclub Manager

1419 OTHER ACCOMMODATION AND HOSPITALITY MANAGERS

It includes Bed and Breakfast Operators and Retirement Village Managers.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

 Related Occupations:

• 141911 Bed and Breakfast Operator
• 141912 Retirement Village Manager
• 141999 Accommodation and Hospitality Managers nec

141911 BED AND BREAKFAST OPERATOR

Organises and controls the operations of a bed and breakfast to provide a short term, highly personalised accommodation and leisure service for guests including breakfast. Ensures guests' needs, wants and comfort are satisfied during their stay. Registration or licensing may be required.

Skill Level: 2

141912 RETIREMENT VILLAGE MANAGER

Organises and controls the day-to-day operations of a retirement village to provide a range of accommodation, personal care services, and recreational and social activities for the use and enjoyment of residents.

Skill Level: 2

141999 ACCOMMODATION AND HOSPITALITY MANAGERS NEC

This occupation group covers Accommodation and Hospitality Managers not elsewhere classified. Registration or licensing may be required.

Skill Level: 2

Occupations in this group include:

• Backpackers Manager
• Boarding House Manager
• Casino Duty Manager
• Guest House Manager
• Hostel Manager
• Reception Centre Manager

142 RETAIL MANAGERS

 RETAIL MANAGERS organise and control the operations of establishments which provide retail services.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

Tasks:

• determining product mix, stock levels and service standards
• formulating and implementing purchasing and marketing policies, and setting prices
• promoting and advertising the establishment's goods and services
• selling goods and services to customers and advising them on product use
• maintaining records of stock levels and financial transactions
• undertaking budgeting for the establishment
• controlling selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations

This section contains the following subsection:

• UNIT GROUP 1421 Retail Managers

Related Occupations:

• 142111 Retail Manager (General)
• 142112 Antique Dealer
• 142113 Betting Agency Manager
• 142114 Hair or Beauty Salon Manager
• 142115 Post Office Manager
• 142116 Travel Agency Manager

142111 RETAIL MANAGER (GENERAL)

Alternative Titles:

• Retail Store Manager
• Shop Manager

Organises and controls the operations of a retail trading establishment.

Retail Pharmacists are excluded from this occupation. Retail Pharmacists are included in Unit Group 2515 Pharmacists, in Occupation 251513 Retail Pharmacist.

Skill Level: 2

Specialisations:

• Newsagent
• Snack Bar Manager

142112 ANTIQUE DEALER

Buys and sells antiques such as furniture, art, jewellery and china. May also clean, restore and value antiques. Registration or licensing may be required.

Skill Level: 2

142113 BETTING AGENCY MANAGER

Organises and controls the operations of a branch of a betting agency. Registration or licensing is required.

Skill Level: 2

142114 HAIR OR BEAUTY SALON MANAGER

Organises and controls the operations of a hairdressing or beauty salon. Registration or licensing may be required.

Skill Level: 2

142115 POST OFFICE MANAGER

Organises and controls the operations of a post office.

Skill Level: 2

142116 TRAVEL AGENCY MANAGER

Organises and controls the operations of a travel agency. Registration or licensing may be required.

Skill Level: 2

 149 MISCELLANEOUS HOSPITALITY, RETAIL AND SERVICE MANAGERS

This minor group covers Hospitality, Retail and Service Managers not elsewhere classified.

It includes Amusement, Fitness and Sports Centre Managers, Call or Contact Centre and Customer Service Managers, Conference and Event Organisers, and Transport Services Managers.

Skill Level: 2

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

This section contains the following subsection:

• UNIT GROUP 1491 Amusement, Fitness and Sports Centre Managers
• UNIT GROUP 1492 Call or Contact Centre and Customer Service Managers
• UNIT GROUP 1493 Conference and Event Organisers
• UNIT GROUP 1494 Transport Services Managers
• UNIT GROUP 1499 Other Hospitality, Retail and Service Managers

1491 AMUSEMENT, FITNESS AND SPORTS CENTRE MANAGERS

AMUSEMENT, FITNESS AND SPORTS CENTRE MANAGERS organise, control and promote the activities, facilities and resources of amusement, fitness and sports centres.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks:

• planning and organising the range and mix of entertainment, attractions, amusement machines and fitness programs to be offered by the centre
• organising publicity to promote facilities and attract clients
• scheduling games and competitions
• selecting, training and supervising staff
• ensuring facilities are properly maintained and conform to safety standards
• may undertake coaching, fitness instruction and training of clients
• may plan and organise catering facilities

Related Occupations:

• 149111 Amusement Centre Manager
• 149112 Fitness Centre Manager
• 149113 Sports Centre Manager
  
  

149111 AMUSEMENT CENTRE MANAGER

Alternative Title:

• Entertainment Centre Manager

Organises, controls and promotes the activities, facilities and resources of an amusement centre, showground or theme park.

Skill Level: 2

Specialisations:

• Bridge Club Manager
• Fairground Operator
• Video Arcade Manager
  
  

149112 FITNESS CENTRE MANAGER

Organises, controls and promotes the activities, facilities and resources of a fitness centre. May coach, instruct and train clients.

Skill Level: 2

149113 SPORTS CENTRE MANAGER

Organises, controls and promotes the activities, facilities and resources of a sports centre.

Skill Level: 2

Specialisations:

• Aquatic Centre Manager
• Golf Course Manager
• Indoor Sports Centre Manager
• Squash Centre Manager
• Stadium Manager
• Tennis Centre Manager
• Ten Pin Bowling Centre Manager

1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS

CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

Skill Level: 2
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks:

• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• ensuring operational efficiency within a call centre
• providing direction and feedback to team members and assisting with recruitment
• managing, motivating and developing staff providing customer services
• planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• liaising with other organisational units, service agents and customers to identify and respond to customer expectations
• may work in a call centre

Related Occupations:

• 149211 Call or Contact Centre Manager
• 149212 Customer Service Manager
  
  

149211 CALL OR CONTACT CENTRE MANAGER

Organises and controls the operations of a call or contact centre. May work in a call centre.

Skill Level: 2

149212 CUSTOMER SERVICE MANAGER

Alternative Titles:

• Client Service Manager
• Service Manager

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Skill Level: 2

1493 CONFERENCE AND EVENT ORGANISERS

CONFERENCE AND EVENT ORGANISERS organise and coordinate services for conferences, events, functions, banquets and seminars.

Skill Level: 2
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks:

• promoting conferences, conventions and trade shows to potential customers
• responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services
• meeting with clients to discuss their needs and outlining package options to meet these needs
• arranging and coordinating services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events, for participants
• organising registration of participants
• negotiating the type and costs of services to be provided within budget
• overseeing work by contractors and reporting on variations to work orders

149311 CONFERENCE AND EVENT ORGANISER
Alternative Title:

• Event Management Consultant

Organises and coordinates services for conferences, events, functions, banquets and seminars.

Skill Level: 2

Specialisations:

• Event Planner
• Exhibition Organiser
• Wedding Coordinator

1494 TRANSPORT SERVICES MANAGERS

TRANSPORT SERVICES MANAGERS organise and control the buying and selling of vehicles for rental agencies and coordinate the leasing of vehicles, the operations of railway stations, and the operations of enterprises that operate fleets of vehicles to transport goods and passengers.

Skill Level: 2 
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

Tasks: 

• organising the purchase and maintenance of transport vehicles, equipment and fuel
• liaising with clients to determine requirements and providing customers with advice and information regarding vehicle type, purchase or hire rates and obligations and handling complaints
• receiving orders and bookings, and planning and implementing transportation schedules
• ensuring goods are stored and transported in conditions that will maintain their quality
• arranging collection and delivery of vehicles and goods
• maintaining business records and preparing operational statements and reports
• coordinating activities associated with the arrival, departure, loading and unloading of trains
• ensuring compliance with occupational health and safety regulations

Related Occupations:

• 149411 Fleet Manager
• 149412 Railway Station Manager
• 149413 Transport Company Manager
  
  

149411 FLEET MANAGER

Organises and controls the buying and selling of vehicles for rental agencies and coordinates the leasing of vehicles. Registration or licensing may be required.

Skill Level: 2

149412 RAILWAY STATION MANAGER

Organises and controls the operations of a railway station.

Skill Level: 2

149413 TRANSPORT COMPANY MANAGER

Organises and controls the operations of an enterprise that operates a fleet of vehicles to transport goods and passengers. Registration or licensing may be required.

Skill Level: 2

Specialisations:

• Bus Company Manager
• Car Rental Agency Manager

1499 OTHER HOSPITALITY, RETAIL AND SERVICE MANAGERS

This unit group covers Hospitality, Retail and Service Managers not elsewhere classified.

It includes Boarding Kennel or Cattery Operators, Cinema or Theatre Managers, Facilities Managers, Financial Institution Branch Managers and Equipment Hire Managers.

Skill Level: 1
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

Related Occupations:

• 149911 Boarding Kennel or Cattery Operator
• 149912 Cinema or Theatre Manager
• 149913 Facilities Manager
• 149914 Financial Institution Branch Manager
• 149915 Equipment Hire Manager
• 149999 Hospitality, Retail and Service Managers nec
  
  

149911 BOARDING KENNEL OR CATTERY OPERATOR

Organises and controls the operations of an establishment which offers temporary boarding for dogs and cats.

Skill Level: 2

149912 CINEMA OR THEATRE MANAGER

Organises and controls the operations of a cinema or theatre. Registration or licensing may be required.

Skill Level: 2

149913 FACILITIES MANAGER

Alternative Title:

• Building Manager

Organises, controls and coordinates the strategic and operational management of facilities in a public or private organisation.

Skill Level: 2

Specialisation:

• Shopping Centre Manager

149914 FINANCIAL INSTITUTION BRANCH MANAGER

Organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution.

Skill Level: 2

Specialisations:

• Bank Manager
• Building Society Manager
• Credit Union Manager
  
  

149915 EQUIPMENT HIRE MANAGER

Organises and controls the operations of an establishment engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.

Skill Level: 2

149999 HOSPITALITY, RETAIL AND SERVICE MANAGERS NEC

This occupation group covers Hospitality, Retail and Service Managers not elsewhere classified. Registration or licensing may be required.

Skill Level: 2

Occupations in this group include:

• Abattoir Manager
• Brothel Keeper
• Laundrette Owner
• Marina Manager
• Nursing Agency Manager
• Taxi Proprietor
• Weight Loss Centre Manager