ANZSCO - Clerical and Office Support Workers

 5611 BETTING CLERKS

BETTING CLERKS take bets from customers at betting agencies, over the telephone and on course.

Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Registration or licensing may be required.

Tasks:

  • taking bets and debiting credit accounts and bank accounts electronically, and receiving cash
  • recording and entering bets electronically and in transaction ledgers
  • issuing tickets and preparing summaries of transactions
  • monitoring amounts of money placed on race entrants
  • checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets
  • verifying the identity and account balances of betting agency customers
  • answering betting inquiries over the telephone, via email and in person
  • may work in a call centre

Related Occupations:

  • 561111 Betting Agency Counter Clerk
  • 561112 Bookmaker's Clerk
  • 561113 Telephone Betting Clerk
  • 561199 Betting Clerks nec

561111 BETTING AGENCY COUNTER CLERK

Records and processes customer bets, payments and payouts over the counter at a betting agency for horse and dog racing, and other sports and events.

Skill Level: 5


561112 BOOKMAKER'S CLERK

Alternative Title: Penciller

Assists Bookmakers to provide oncourse betting services at race meetings. Registration or licensing is required.

This occupation is illegal in New Zealand.

Skill Level: 5

Specialisation:

  • Bagman/woman (Aus)

 

561113 TELEPHONE BETTING CLERK

Records and processes customer bets and account details over the telephone for horse and dog racing, and other sports events. May work in a call centre.

Skill Level: 5


561199 BETTING CLERKS NEC

This occupation group covers Betting Clerks not elsewhere classified.

Skill Level: 5

Occupations in this group include:

  • Bingo Caller
  • Keno Terminal Operator

 

5612 COURIERS AND POSTAL DELIVERERS

COURIERS AND POSTAL DELIVERERS deliver small items such as documents, messages, mail and parcels.

Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand: 

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks:

  • sorting and sequencing items for delivery
  • delivering mail, parcels, documents and other items to customers' premises and mailboxes
  • receiving orders for deliveries from customers
  • collecting signatures and charges for cash-on-delivery orders
  • issuing and collecting receipts for pick-up and delivery items
  • keeping records of items received and delivered
  • maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

Related Occupations:

  • 561211 Courier
  • 561212 Postal Delivery Officer

561211 COURIER

Delivers goods, documents, messages, samples, x-rays and test results.

Skill Level: 5

Specialisations:

  • Bicycle Courier
  • Motorbike Courier
  • Parcel Contractor
  • Rural Mail Contractor

561212 POSTAL DELIVERY OFFICER

Alternative Title: Postie

Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Skill Level: 5

 

5613 FILING AND REGISTRY CLERKS

FILING AND REGISTRY CLERKS process and handle information and documents to maintain access to and security of database and record management systems.

Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

]In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks:

  • sorting information and documents for filing according to database and record management system protocols
  • classifying and coding documents for inclusion in database and record management systems
  • updating and modifying records
  • filing information and documents in database and record management systems
  • identifying and retrieving information and documents for users
  • recording file and document movements
  • labelling storage locations, and assembling and labelling new files
  • removing inactive and dead files

Related Occupation:

  • 561311 Filing or Registry Clerk

561311 FILING OR REGISTRY CLERK

Alternative Title: Records Clerk
Processes and handles information and documents to maintain access to and security of database and record management systems.

Skill Level: 5

Specialisation:

  • Medical Record Clerk

GROUP 5614 MAIL SORTERS

MAIL SORTERS receive, sort and despatch mail in organisations and postal sorting centres.

Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks:

receiving and checking incoming mail and mail bags

  • assisting with the verification of registered and special articles
  • operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
  • performing manual sorting duties and preparing documentation for despatching mail
  • processing underpaid mail, bulk mail lodgements, express mail and other mail services
  • operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
  • investigating complaints regarding lost items

Related Occupations:

  • 561411 Mail Clerk
  • 561412 Postal Sorting Officer

561411 MAIL CLERK

Alternative Title: Mail Officer
Collects, sorts and despatches mail within an organisation.

Skill Level: 5


561412 POSTAL SORTING OFFICER

Receives, sorts and despatches mail in a post office or postal sorting centre.

Skill Level: 5

Specialisation:

  • Parcel Post Officer