5615 SURVEY INTERVIEWERS

SURVEY INTERVIEWERS interview people and record their responses to survey and market research questions on a range of topics.

Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks:

• contacting people face-to-face and via the telephone to conduct surveys
• recording answers to survey questions manually and electronically
• recording the distribution of questionnaires
• collecting questionnaires and returning them to supervisors
• scanning questionnaires to ensure that important questions have been answered
• may interview people at random in crowds and on the street
• may provide self-completion questionnaires
• may encode responses and check their consistency
• may work in a call centre

Related Occupation:

• 561511 Survey Interviewer
  
  

561511 SURVEY INTERVIEWER

Alternative Title: Interviewer
Interviews people and records their responses to survey and market research questions on a range of topics. May work in a call centre.

Skill Level: 5

Specialisation:

• Market Research Interviewer 

 

5616 SWITCHBOARD OPERATORS

SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks:

• operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
• responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
• investigating operating system problems and informing maintenance services
• alerting emergency services when required
• recording details and determining charges for designated types of calls
• may monitor the efficiency of systems and maintain service sampling records

Related Occupation:

• 561611 Switchboard Operator
  
  

561611 SWITCHBOARD OPERATOR

Alternative Title:Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5

 

5619 OTHER CLERICAL AND OFFICE SUPPORT WORKERS

This unit group covers Clerical and Office Support Workers not elsewhere classified.

It includes Classified Advertising Clerks, Meter Readers and Parking Inspectors.

Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Related Occupations:

• 561911 Classified Advertising Clerk
• 561912 Meter Reader
• 561913 Parking Inspector
• 561999 Clerical and Office Support Workers nec
  
  

561911 CLASSIFIED ADVERTISING CLERK

Receives and records advertising copy for publication and broadcasting.

Skill Level: 5

561912 METER READER

Reads electric, gas or water meters, records usage, inspects meters and connections for defects and damage, and reports irregularities.

Skill Level: 5

561913 PARKING INSPECTOR

Patrols assigned areas and issues parking infringement notices to owners of vehicles that are illegally parked.

Skill Level: 5

561999 CLERICAL AND OFFICE SUPPORT WORKERS NEC

This occupation group covers Clerical and Office Support Workers not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Media Monitor (Aus)