3131 ICT SUPPORT TECHNICIANS

ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks:

• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users' requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• implementing computer networks
• designing and maintaining websites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre

Realted Occupations:

• 313111 Hardware Technician
• 313112 ICT Customer Support Officer
• 313113 Web Administrator
• 313199 ICT Support Technicians nec
  
  

313111 HARDWARE TECHNICIAN

Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

Skill Level: 2

313112 ICT CUSTOMER SUPPORT OFFICER

Alternative Titles:

• ICT Help Desk Officer
• ICT Help Desk Technician
• Systems Support Officer

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level: 2

Specialisations:

• Network Support Technician
• Operator Command Support Systems (Army)
  
  

313113 WEB ADMINISTRATOR

Alternative Title: Web Master

Designs, builds and maintains websites, and provides web technology solutions and services.

Skill Level: 2

313199 ICT SUPPORT TECHNICIANS NEC

This occupation group covers ICT Support Technicians not elsewhere classified.

Skill Level: 2

Occupations in this group include:

• Applications Packager
• Computer Systems Technician
• Telecommunications Computer Systems Technician

 

3132 TELECOMMUNICATIONS TECHNICAL SPECIALISTS

TELECOMMUNICATIONS TECHNICAL SPECIALISTS develop, monitor and carry out technical support functions for telecommunications networks and install computer equipment, computer systems and microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communication systems.

Skill Level: 2

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks:

• installing, maintaining, repairing and diagnosing malfunctions of microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communication systems
• configuring and integrating network and telecommunications technology with computer software, hardware, desktops, peripherals, databases and operating systems
• developing and recording logs of the details, locations and status of inventories, parts, equipment and instruments and maintaining the documentation of communication
• policies, procedures, guidelines and regulations, and quality standards
• providing technical advice and information, and monitoring the performance of complex telecommunications networks and equipment
• planning the development of customer access telecommunications network infrastructure
• liaising with vendors, suppliers, service providers and external resources and monitoring contractual obligations and performance delivery
• providing ongoing operational support in designing, optimising, troubleshooting, diagnosing, repairing and resolving of telecommunications network performance malfunctions, defects and faults

Realted Occupations:

• 313211 Radiocommunications Technician
• 313212 Telecommunications Field Engineer
• 313213 Telecommunications Network Planner
• 313214 Telecommunications Technical Officer or Technologist
  
  

313211 RADIOCOMMUNICATIONS TECHNICIAN

Installs, maintains, repairs and diagnoses malfunctions of microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communication systems.

Skill Level: 2

313212 TELECOMMUNICATIONS FIELD ENGINEER

Plans, designs, commissions and monitors complex telecommunications networks and associated equipment, provides technical advice and information, and identifies complex problems and initiates action to resolve them.

Skill Level: 2

313213 TELECOMMUNICATIONS NETWORK PLANNER

Plans the development of customer access telecommunications network infrastructure.

Skill Level: 2

313214 TELECOMMUNICATIONS TECHNICAL OFFICER OR TECHNOLOGIST

Carries out specialised design and support functions in telecommunications engineering including optimisation and performance monitoring of telecommunications networks, diagnosis and repair of faults, and the selection and installation of equipment.

Skill Level: 2